Reference

How We Safeguard Your Account and Payment Information

Your account details, deposit history and withdrawal records stay encrypted on our servers.

End-to-end encryption on all depositsBank-grade data isolationNo third-party sharing of your account
interwin heylink How We Safeguard Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open your account and head to the support widget in the bottom-right corner. Our team responds in real time during lobby hours, seven days a week.

Email Support

Send privacy questions to our data protection officer at [email protected]. We reply within 48 hours with details on how we handle your information.

Account Settings

Log into interwin heylink, navigate to Settings > Privacy, and manage your data preferences directly. Update contact details or review your saved payment methods in one place.

SECURITY STANDARDS

How We Protect Your Data Every Day

Encryption and Storage

All account logins, payment methods and personal details are encrypted using TLS 1.2 protocol.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Payment Data Isolation

DANA, OVO, GoPay and QRIS credentials are processed by our certified payment gateway, never stored on our servers.

Access Rights and Requests

You can request a copy of all data we hold about you, ask us to correct errors, or request deletion…

Account Security Steps

Enable two-factor authentication in Settings > Security to add a PIN to every login.

Data Retention and Deletion

Account data is kept for the lifetime of your profile plus seven years for regulatory compliance.

Privacy and Data Questions Answered

When you deactivate your account through Settings, we immediately stop processing new data. We retain transaction records and account history for seven years for regulatory compliance. Personal details like your phone and email are deleted within 90 days unless local law requires us to keep them longer.

Yes. Contact our support team via live chat or email [email protected], and we'll send you a complete data export within 30 days. The report includes your account details, transaction history, login records and any communication we've had with you.

Your payment method credentials are never stored on our servers. They're processed directly through our certified payment gateway using encrypted connections. We only store a token to reference future transactions, not your actual account numbers or security codes.

We do not sell your personal data. We may share information with payment processors, fraud-prevention services and local regulators where local law permits. These partners sign confidentiality agreements and only access data needed for their specific function.

Contact our support team immediately through live chat or email. We'll freeze your account within minutes, review login activity and help you reset your password. We can enable two-factor authentication to prevent future unauthorised access.

Transaction records are retained for seven years to comply with local financial regulations. This allows us to verify deposits, process refunds and respond to disputes. You can view your complete transaction history in your Account > Statements section anytime.

Session cookies that keep you logged in are essential. Analytics and marketing cookies are optional; you can disable them in your browser settings or through our cookie preferences panel. Opting out won't prevent you from accessing your account or the full lobby.