Reference

Legal Framework & Your Account Security

Your account on interwin heylink is protected through clear legal policies that govern how we handle your data, process your deposits via DANA, OVO, GoPay and QRIS, and…

Data protection & retentionPayment processing rulesAccount verification standards
interwin heylink Legal Framework & Your Account Security
LEGAL INQUIRIES

How to Reach Us About Legal & Account Questions

Team online

Live Chat Support

Open your account and head to the lobby; the live chat icon is in the footer. Our team responds to legal and account-policy questions during operating hours, typically between 09:00 and 23:00 Indonesia time.

Email Support

Send account or legal questions to our support email address listed in your account settings. Responses typically arrive within one business day, with policy explanations and guidance on your specific situation.

Account Settings & Help

In your account dashboard, navigate to Settings > Help & Legal to view our full terms, data-handling practices, and links to file a complaint or request account changes like Deposit references or data removal.

SECURITY & DATA

How We Protect Your Account & Information

Data Encryption

Your login credentials, payment details and personal information are encrypted in transit and at rest.

Account Verification

Before your first withdrawal, we verify your identity using the details you provided at registration.

Payment Processing Security

Deposits and withdrawals are routed through payment providers like DANA, OVO, GoPay and QRIS.

Cookie & Tracking Policy

We use cookies to keep you logged in and to remember your preference settings.

Data Retention

Account records and transaction history are retained for compliance with financial regulations.

Request Changes to Your Account

If you want to update personal details, remove payment methods, or request data export, navigate to Settings in your account…

Your Account & Legal Questions Answered

Account eligibility depends on local law in your region. In most Indonesia locations, the legal age for account registration is 18 years or older. You will be asked to confirm your age during registration; false information may lead to account suspension.

After opening your account and making a deposit via DANA, OVO, GoPay or QRIS, go to Account Settings and select Verification. You will upload a valid ID photo and confirm your registered email. Once approved, you can withdraw funds to your payment method.

Go to the login page and select Forgot Password; we will send a reset link to your registered email within minutes. If you suspect unauthorized access, contact live chat or email support immediately. Our team will help you secure the account and investigate any unusual activity.

Yes. All payment data is encrypted using industry-standard SSL protocols. Your payment details are never stored on our servers; they are processed directly by DANA, OVO, GoPay or QRIS. We only record the transaction confirmation in your account history.

We retain account records and transaction history for as long as your account is active, plus a period after closure for regulatory and fraud-prevention purposes. You can request a data export or account deletion by visiting Help & Legal in your settings; we will comply within the timeframe required by law.

Log into your account and navigate to Transaction History to review the charge. If it appears incorrect, contact our live chat or email support with the transaction ID. Our team will investigate and liaise with the payment provider if needed to resolve the dispute.

Yes. Go to Account Settings > Data & Privacy and select Request Data Export. We will compile your account information, transaction history and any other data we hold and send it to your email within the timeframe required by law. You can also request deletion where local law permits.